Frequently Asked Questions

Yes. Every item on fanvivosport.com is printed to order. Once you place your order, your item is produced upon order and then prepared for shipping — nothing is printed until you buy it.

Orders are produced within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You receive a tracking number by email once your order ships.

Business days are Monday - Friday, excluding public holidays.

Shipping is a flat $4.95 per order to anywhere in the United States we serve.

We ship via USPS, UPS, or FedEx depending on your location and order. The carrier and tracking number are included in your shipping confirmation email.

We ship within the United States only — all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, US territories, or international destinations.

No. We ship within the United States only.

We accept PayPal, which lets you pay with your PayPal balance or major credit/debit cards (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.

Yes. All payments are processed by PayPal under PCI-DSS standards. We never see or store your full card details.

Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, unwashed, and in original packaging with all tags attached.

For change-of-mind & sizing returns, we do not charge a return shipping fee — you get free return shipping with a prepaid label. For defective or wrong items, returns are also free.

Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item you’d like to exchange for, and we’ll send a free prepaid return label.

Email [email protected] with your order number. Our team sends a prepaid return label within 1 business day at no cost to you. Print it, then drop the package at any USPS, UPS, or FedEx location.

Refunds are processed within 2 business days after we inspect your returned item. Your bank or PayPal may take an additional 3–5 business days to post it.

You can cancel before production begins — email us with your order number as soon as possible. Because items are printed to order, once production has started the order cannot be cancelled, but you can use our 30-day return process once it arrives.

Only before production begins. Email [email protected] right away and we’ll help if the order hasn’t entered production.

We issue a full refund including the original $4.95 shipping fee, or send a replacement at no cost. Just email us within the return window.

Email [email protected]. We reply Monday to Friday, 9:00 AM – 5:00 PM MT, typically within 24 business hours.